🔄 Return & Refund Policy – OnlineBazrr
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At OnlineBazrr, customer satisfaction is our top priority. If you’re not completely happy with your purchase, please review our return and refund guidelines below.
📦 1. Eligibility for Returns
You may request a return if:
- The product is damaged, defective, or incorrect
- You received the wrong size, color, or item
- The item is unused, in original packaging, and returned within 7 days of delivery
Note: Certain items such as personal care products, perishables, or clearance items may not be eligible for return.
📝 2. Return Process
To initiate a return:
- Contact us at support@onlinebazrr.pk or WhatsApp at +92-3058042225
- Provide your order number, reason for return, and photos (if applicable)
- Our team will verify and guide you through the pickup or drop-off process
💸 3. Refunds
Refunds are processed:
- After the returned item is received and inspected
- Within 5–10 business days via original payment method or bank transfer
Partial refunds may apply if the item is not in its original condition or is returned late.
🔁 4. Exchanges
We offer exchanges for eligible items based on availability. If the desired item is out of stock, a refund or store credit will be issued.
🚫 5. Non-Returnable Items
- Items marked “Final Sale”
- Opened or used cosmetics, food, or hygiene products
- Customized or personalized items
📦 6. Return Shipping
- If the return is due to our error (wrong or damaged item), we cover the shipping cost
- If the return is due to customer preference (change of mind), the customer bears the shipping cost
📞 7. Contact Us
For any questions or concerns, reach out to us at:
Email: support@onlinebazrr.pk
Phone: +92-3058042225
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